FAQ

Frequently Asked Questions

Shipping and Delivery

How can I track my order?

If you would like to track your order you can click on The Courier Guy’s website and go to Track and Trace. Type in the tracking reference on your waybill, for example WD3KC.You’ll find the reference in bold under the barcode on your waybill. Enter and you will receive an update on the status of your parcel.

Payment

What payment methods can I use?

You can pay via direct bank transfer or Payfast. Remember to send proof of payment to mariette@oshunhealth.co.za if you choose to do a direct bank transfer.

Order Issues

I need to cancel my order

If you change your mind once you have placed an order you can contact us and we will do a refund. Email: mariette@oshunhealth.co.za Cancellations have to be done within 12 hours, however.

I feel uncomfortable with online shopping. Is there any other way to buy the Oshun Health products?

If you’re not comfortable with online shopping you can send us an email with your order, as well as an address and phone number for shipping purposes. We will issue an invoice and send your order as soon as we receive proof of payment.
The other option is to buy from one of our stockists. See stockist page.

How do I apply a coupon?

At checkout you will see a green bar with question “Have a Coupon?”. Click on it, type in your coupon code and click on apply. The discount will be applied.

Can I return an order I received that I’m not satisfied with?

Yes. If you are not completely satisfied with your purchase after you received it, we will take it back. The product must still be more than three quarters full, however.

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